Frequently Asked Questions

We use high-quality yarns including wool, cashmere, alpaca, and cotton. Each product is carefully selected for durability, comfort, and aesthetic appeal. We prioritize sustainable materials whenever possible.

Yes! We love creating custom pieces. Whether you want a specific color, pattern, or size, we can work with you to bring your vision to life. Please contact us with your requirements and we'll provide a quote.

We offer all sizes. Custom sizes are also available upon request. Please contact us for specific measurements.

Most of our products are made from natural fibers that are generally well-tolerated. However, if you have specific allergies or sensitivities, please contact us before ordering. We can discuss material options that work best for you.

You can place an order by contacting us through our contact form or email. We'll discuss your requirements, provide pricing, and arrange payment.

We accept cash, check, and Venmo at this time. Payment is required before we begin production on your order.

No as each piece is handmade and a labor of love.

For custom orders, there is no minimum quantity. We work with clients of all sizes. Please contact us to discuss your specific needs.

Standard shipping (USPS Priority) typically takes 2-3 business days within the continental US.

Shipping costs for most orders within the continental US are $12 (USPS priority small flat rate box). We'll provide a shipping quote before you complete your purchase.

Not at this time.

Upon request, we'll provide you with a tracking number so you can monitor its progress.

Hand washing in cool water with gentle soap is recommended for most items. Lay flat to dry to maintain shape. Avoid bleach and harsh chemicals. Each product comes with detailed care instructions.

Most of our items are best hand-washed to preserve quality and longevity. However, some items may be machine washable on a delicate cycle. Check the care tag on your specific product for recommendations.

Pilling is a natural occurrence with some fibers. To minimize it, avoid friction with rough surfaces and wash gently. If pilling occurs, use a fabric shaver or lint roller to remove pills.

With proper care, our handmade knitted items can last for many years. Quality materials and craftsmanship ensure durability and longevity.

We want you to be completely satisfied with your purchase. If you're not happy with your item, you can return it within 30 days for a full refund or exchange. Items must be unworn and in original condition. We require that you contact us within 30 days of receiving your order to initiate a return.

We stand behind the quality of our work. If you experience any defects in materials or craftsmanship within 6 months of purchase, we'll repair or replace the item at no cost (not including shipping). We require that you contact us to initiate the warranty claim.

Contact us with your order details and reason for return. We'll provide return shipping instructions. Once we receive and inspect your item, we'll process your refund or exchange.